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Scottsdale, Arizona-based Liveops refers to itself as ”The modern call center that isn’t a call center”. This should give you a strong indication of what they do, and how and where it takes place. The company doesn't have call centers in the usual sense, but instead employs over 20,000 independent agents, working remotely. As such, it also describes itself as the world’s largest cloud contact center. Internet Money
Opdyke also points out that for all the damage coronavirus has wrought and all the damage still to come, it might have some positive outcomes when it comes to the work world. “What this crisis is demonstrating is the capacity for so many workers to untether themselves from cubicles and work from home—or wherever,” he says. “In the cold, corporate calculus of a post-corona world, I think we’re going to see an increasing number of visionary companies realize that there are vast cost savings to be had in letting workers work from wherever. There’s no need to pay the costs of running a cubicle farm when workers already have places they can work—their home, a coffee shop, wherever. And I think we will see increased productivity from this because workers will be motivated.” Work From Home